Refund Policy

At Nouveau, we want you to be satisfied with your purchase. 
This section explains how to return products and request refunds.
 
Return conditions
We accept returns within 7 days of delivery, provided the product is in perfect condition and unused.
 
Return process
Complete the return form, package the product correctly and send it to the address provided.
 
Refunds
Refunds are processed within 7 working days, using the same payment method used for the purchase.
 
Exceptions
Personalised or promotional products may be excluded from return.
 
Frequently Asked Questions
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Can I exchange my product for another size? 
Yes, through the return process and a new purchase.
 
How long does the refund take? 
5–10 working days from receipt of the product.